Terms of Use

VicPlumbers (ABN 55 621 361 537) operates vicplumbers.com.au (the "Site"). VicPlumbers is a licensed trade referral network. We connect homeowners with independent, VBA-licensed plumbing contractors. VicPlumbers does not employ plumbers, perform plumbing work, or hold a VBA plumbing licence.

By using this Site, you agree to these Terms of Use. If you do not agree, do not use the Site.

VicPlumbers provides a referral service only. Specifically:

• When you submit an enquiry, we forward your contact details and job description to one or more VBA-licensed plumbing contractors in our network.
• The contractor will contact you directly, provide a quote, and (if you accept) perform the work.
• Any contract for plumbing services is between you and the contractor directly. VicPlumbers is not a party to that contract.
• VicPlumbers does not guarantee response times, pricing, or the outcome of any plumbing job.

All contractors in our network hold a current VBA licence at the time of onboarding. VicPlumbers monitors contractor licence status and will remove contractors whose licences lapse.

You can independently verify any contractor's licence at the VBA licence register.

Pricing information displayed on this Site is indicative only. Actual job costs depend on the specific work required. The contractor quotes after assessing the job, before any work begins.

No fee is charged for attendance or for quoting. The contractor attends, assesses the job and provides a quote at no cost to you. If you decline the quote and no work goes ahead, you pay nothing.

Charges apply only where work proceeds. Every charge that will form part of the job, including any after-hours rate, parts and materials, and any access or reinstatement work, is set out in the quote before work begins. If something unexpected is uncovered once work is under way, the contractor pauses and re-quotes before continuing.

When using this Site, you agree to:

• Provide accurate and truthful information in all enquiry forms
• Not submit false, misleading, or abusive enquiries
• Not deliberately route around our referral process, for example by taking an introduction made through VicPlumbers and arranging the same work directly with that contractor in order to cut VicPlumbers out. This obligation exists to protect the referral relationship between VicPlumbers and its contractors. It does not create any fee payable by you: our contractors pay to receive referrals, and you are never charged for the introduction. You remain free to choose any contractor, to decline any quote, and to engage a plumber you already had a relationship with before using this Site
• Not use this Site for any unlawful purpose

To the maximum extent permitted by the Australian Consumer Law (ACL) and other applicable law:

• VicPlumbers is not liable for the quality, safety, or outcome of any plumbing work performed by contractors in our network.
• VicPlumbers is not liable for any loss or damage arising from your use of this Site or reliance on information on this Site.
• Our liability for any claim arising from the referral service is limited to the referral fee paid (if any).

Nothing in these Terms limits any rights you have under the ACL that cannot be excluded by agreement.

Under the ACL, consumers have guarantees that cannot be excluded. If you have a dispute about work performed by a contractor, your rights are against the contractor directly. VicPlumbers can assist by facilitating contact but is not responsible for resolving disputes about workmanship.

Complaints about plumbing work quality can also be lodged with the Victorian Building Authority.

All content on this Site (including text, design, and code) is owned by VicPlumbers or its licensors. You may not reproduce, republish, or redistribute any content from this Site without our written permission.

Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms.

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from your use of this Site will be subject to the exclusive jurisdiction of the courts of Victoria.

We may update these Terms from time to time. The current version will always be available at vicplumbers.com.au/terms. Continued use of the Site after changes constitutes acceptance of the updated Terms.

VicPlumbers
ABN: 55 621 361 537
Email: legal@vicplumbers.com.au